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Feedback

Thank you for choosing to shop at Spekkies.

At Spekkies, we take all comments, both positive and negative very seriously. We value what you have to say and appreciate your feedback. We are continuously trying to improve our services and products to better serve you.

If you could please take a few moments to use the radio buttons below to provide us with some feedback regarding your shopping experience with us we would be most grateful.

When you provide us with some feedback, your name will be entered into a draw for a chance to win a pair of sunglasses of your choice. We look forward to hearing from you and thank you in anticipation.

Best Regards

The Team
Spekkies

 

 

 

1. Overall, how satisfied were you with your shopping experience with us?

 

  • Very Satisfied
  • Somewhat satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied

 

2. How would you describe the buying process online?

  • Easy, I had no problems making the purchase.
  • Relatively easy, but still had some questions.
  • Confusing but managed.
  • It was very confusing.

 

3. How useful was the information you found on our website? Did you find all the information you were looking for?

 

  • Very useful
  • Somewhat useful
  • Pretty meaningless
  • Somewhat confusing

 

 

4. Did you find our site easy to navigate?

 

  • Super easy
  • Very easy
  • OK
  • A bit tricky
  • Very tricky
  • Extremely Challenging

 

 

5. How satisfied were you regarding the delivery speed of your purchase?

 

  • Very fast
  • Reasonable
  • Satisfactory
  • Slow
  • Very Slow
  • Unsatisfactory

 

 

6. Were you satisfied with the number of updates you received regarding your order?

 

  • Very Satisfied
  • Somewhat satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied

 

 

7. How would you rate the reply speed from our customer support team?

 

  • Extremely fast
  • Quite fast
  • Reasonable
  • Mediocre
  • Slow
  • Very slow
  • Unsatisfactory

 

 

8. How satisfied were you with the quality of customer care you received from Spekkies?

 

  • Very Satisfied
  • Somewhat satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied

 

 

9. How would you describe our support team?

 

  • Knowledgeable and Competent
  • They were helpful and solved the problems I had.
  • They were professional and handled issues with courtesy.
  • They didn’t answer my questions and were confusing.
  • They weren’t helpful at all.

 

 

10. Overall, how satisfied were you with your customer service experience?

 

  • Very Satisfied
  • Somewhat satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied

 

 

11. Were you satisfied with the eyeglasses/sunglasses that you received from us?

 

  • Very Satisfied
  • Somewhat satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied

 

 

12. What area of _____________ do you think needs the most improvements?

 

  • Customer Service
  • Delivery Process
  • Buying Process
  • Order processing time
  • I was completely satisfied with the whole experience.

 

 

You can use the following space if you have additional information or comments you would like to share with us.

 

 
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